The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Articles
Can you refund my AliPay Payment?We issue no refunds for AliPay payments. If approved, any refund originally processed through...
Views: 73
Can you refund my credit balance?If you inadvertently pay for an invoice twice or downgrade service during your package term your...
Views: 218
Do you have a refund policy?Yes. Beyond our 7 day money back gaurantee, we have a strict no refund policy. If you cancel...
Views: 25
My service is suspended!Your service will be automatically suspended on the 8th of the month if we have not received...
Views: 543
What date format do you use?We use the ISO date format for all dates in our system, or YYYY-MM-DD. Why? You can read more...
Views: 591
What is your refund or money back policy?Please see http://www.vr.org/money-back-guarantee/ for more details on our Money Back Gaurantee....
Views: 191
When are invoices due?Update: May 2012- onward We have changed our policy to invoice on the anniversary date of the...
Views: 678
Why am I unable to process a paypal payment from China or with certain multibyte characters?We've found that customers from China, or those using multibyte languages can have issues when...
Views: 413
Why do you decline my Indian Debit/Credit Card?The Reserve Bank of India’s 3D Secure mandate in effect from August 2nd, 2009, requires that...
Views: 553
