The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Articles
Can I easily upgrade my server?Yes. Using our control panel, you can instantly add additional ram, disk, bandwidth, and ip...
Views: 577
Can I install from an ISO?Yes, if you provide us with the .ISO image we can load it into your Cloud Servers CD-ROM drive....
Views: 89
Can I purchase additional IP addresses?Yes, you can add additional IPv4 IP addresses to your server at any time for $2/mo. You can add...
Views: 559
Can I run my own kernel?Yes, using full virtualization (Available as any of our distros) or via your instance settings...
Views: 539
Can I run OpenVPN or a proxy server?Yes, for personal use. Our AUP prohibits running open proxies or vpn services. However, if you're...
Views: 716
Can you provide me with a /64?Your instance is provisioned with one static primary IPv4 and IPv6 address by default. You can...
Views: 381
Do I get root access?Yes, you have full root access to your instance and are responsible for all software and...
Views: 497
Do you allow IRC?We do not block IRC on our network, and allow you to use it for personal use. Our AUP prohibits...
Views: 544
Do you have a refund policy?Yes. Beyond our 7 day money back gaurantee, we have a strict no refund policy. If you cancel...
Views: 25
Do you have an affiliate program?We're pleased to offer a generous affiliate program. You can sign up via our portal to refer...
Views: 588
Do you limit or firewall any traffic?No, we do not actively limit or firewall traffic. You can use the local firewall within the o/s...
Views: 591
Do you offer a money back guarantee?Yes! We believe in our service and are happy to offer a money back guarantee so that you can give...
Views: 523
Do you offer backups?We don't currently offer local or snapshot backups, or recommend them. We recommend that you use...
Views: 623
Do you offer managed services?Yes! Please contact us with your requirements to discuss a customized managed services contract.
Views: 512
Do you provide console access?Yes. We provide true console access, via VNC to your instance.
Views: 565
Do you provide migration services?No, we do not currently provide services for you to migrate an existing server to us. However, we...
Views: 522
Do you sell cPanel licenses?Yes, we're a full cPanel partner. You can purchase WHM/cPanel licenses for $11/mo from our portal.
Views: 565
Do you support IPv6?Yes, we support native IPv4 and IPv6 in all of our locations. Your instance is provided with...
Views: 548
Do you support Windows?Although it is technically possible to run Windows using our Fully Virtualized VM option, we do...
Views: 18
How can I cancel my service?You can easily cancel your service with us by selecting Package Details > Cancel Service from...
Views: 611
How do I manage DNS?You can easily manage DNS for your domains using our zone editor. If you'd rather run DNS...
Views: 597
How many vCPU(s) are available in each plan?CPU increases with each plan. The number of CPU's assigned to your server are as follows:...
Views: 258
What distributions do you support?We maintain common images for the most popular distros: CentOS, Fedora, Gentoo, Debian, Ubuntu,...
Views: 538
What forms of payment do you accept?We accept all major credit cards and paypal for recurring subscriptions. If you want to pay...
Views: 604
What is your SLA?For our base, self-service public Cloud Service please see more details about our SLA.
Views: 16
What type of support do you offer?We offer 24x7 support for your instance via our support portal and ticket system. 99% of tickets...
Views: 524
What type of Virtualization do you use?Our backend runs using Xen technology. We support both fully virtualized (Xen HVM) and...
Views: 631
Where are your datacenters located?You can instantly deploy to any of our clouds. We currently maintain presence in: San Jose, CA...
Views: 622
